April 20, 10:22 a.m. PT: A Wink representative issued the following statement:
“Yesterday, Sunday, April 19, Wink worked diligently to enable a self-service fix for users comfortable making some quick changes to their home’s router settings. Instructions for users recovering their Wink Hub can be found at recovery.wink.com. For those who wish to send their Hub in for repair, they can continue to do so free of charge by visiting hubrepair.quirky.com. We’ll provide a box and shipping label and be sending replacement Hubs as soon as possible.
Approximately 25% of Wink users were impacted by Saturday’s outage and we were able to recover and reconnect 40% of those users within 10 hours. Thousands have already selected the self-service fix and by the end of Monday, April 20 we expect the outage to be limited to 10% of Wink users.”
This product is absolutely terrible. I purchased it online and should have taken careful attention to the dimensions of this beast. ITS HUGE! There is no place to put this awkward clunky thing. I bought a “smart” light bulb and connected it to hub. I used the mobile app to control the light. The latency is awful! It sometimes takes up to 5 dreadfully long seconds for it to actually turn on. The recall won’t fix the main issue; that main issue being that the product flat out sucks.